Terms & Conditions

Terms and Conditions

All quotes are valid for 30 days.

A non-refundable 50% deposit is required before any work begins.

Two rounds of amendments are inclusive of each quote.

Clients are required to provide written feedback for editing to occur and have a maximum of 14 days to send it through in order for the amendments to be actioned and for the job to progress.

If you do not provide written feedback or information requested within 14 days, no edits will take place and Story Bird Communications may move on to the next opportunity, and your initial timeline will be impacted.

If we do not hear from you within 30 days, your job will be deemed as closed and any requested works thereafter will need to be requoted.

Quotes are not inclusive of liaison with graphic designers or web developers unless otherwise stated.

Once the two rounds of amends have occurred, the final copy will be produced and an invoice sent for the full amount payable.

Invoice terms of 14 days apply unless specified otherwise in writing. I reserve the right to refuse completion or delivery of work until past due balances are paid.

Billing will reflect the actual costs incurred. Client requested changes outside of quote will be billed additionally. The client will be notified of any price changes.

Regarding changes in scope, any modifications to the original project brief during the course of execution will render the provided quotation invalid.

Additional fees/charges may be applied to cover time and expenses required to complete any new work.

Rush rate: If your work is urgent and work is required in less than three working days, an additional 25% of all stated costs will be incurred.

Only once you have paid in full will you gain full copyright and intellectual property rights for any work delivered by Story Bird Communications.

Until final payment is received, Story Bird Communications retains all copyrights and the intellectual property for all work delivered.

Story Bird Communications endeavours to ensure that our work doesn’t infringe on any copyright or other right of a third party.

All materials provided by you are assumed to be legal and accurate. You are responsible for checking the factual accuracy of the content.

Story Bird Communications are not liable in any way for any direct, indirect, incidental, special or consequential losses or damages resulting from use of services including but not limited to: loss of data and other intangibles; costs or damages resulting from or related to any services purchased or obtained; resulting from unauthorised access to, or alteration of your transmissions or data.

You agree to indemnify and to hold us harmless against any and all claims, costs and expenses, including solicitors’ fees, due to materials included in any work undertaken at your request. If you wish to make a claim about incorrect performance or breach of these terms and conditions, you must send it to Story Bird Communications in writing within six months of delivery. Any imposed liability shall be limited to resupply of information or services.

Story Bird Communications endeavours to deliver all work within the agreed timeframe however if circumstances beyond control arise, such as illness, death or family emergency, it can prevent work being completed within the initial timeframe. In this instance, you will be informed within three business days.

The client and/or Story Bird Communications is free to terminate the job at any time via email. Upon which, Story Bird Communications will issue an invoice to cover the works completed to date.

We work hard to ensure our work is free from errors, however, we don’t offer an error free guarantee. You are responsible for final approval.

Story Bird Communications takes no responsibility for the material and how it is used once you have approved the final draft and paid in full.

Story Bird Communications will not disclose any information you deem as confidential.

Your information such as name, contact number or email address will not be disclosed to any party unless requested by you, the client.

You agree to not disclose any information about the Story Bird Communications pricing structure or project documents.

Story Bird Communications reserves the right to use the client’s project for promotional use unless a separate non-disclosure agreement precluding this has been signed.

Story Bird Communications may approach the client for a testimonial after the work has been completed to their satisfaction, although a testimonial is not obligatory.

Story Bird Communications reserves the right to refer to the client’s project and business name, and to use their logo for promotional purposes.

These Terms and Conditions constitute the entire agreement and understanding of the parties. A waiver of a breach of any of the provisions of this agreement shall not be construed as a continuing waiver of other breaches of the same or other provisions.